Privacy Policy

Effective Date: [09/05/2025]
Last Updated: [09/05/2025]

Nepean Networks (“we”, “us”, “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, use our services, or interact with our team—whether you’re based in Australia, the United States, Singapore, South Africa, or anywhere else in the world.

1. Who We Are

Nepean Networks is a global provider of SD-WAN and network solutions, operating across Australia, the USA, Singapore, and South Africa. We respect your privacy and aim to meet or exceed international data protection laws, including:

• General Data Protection Regulation (GDPR) – EU/UK
• Australian Privacy Act 1988
• California Consumer Privacy Act (CCPA)
• Singapore’s Personal Data Protection Act (PDPA)
• South Africa’s Protection of Personal Information Act (POPIA)

2. What Information We Collect

We may collect and process the following types of personal data:

• Contact details (name, email address, phone number)
• Company information and job title
• Technical data (IP address, browser type, usage data)
• Information submitted via forms or customer enquiries
• Any other data you provide when using our services

We do not knowingly collect personal data from children under the age of 16.

3. How We Use Your Information

We use your data to:

• Provide and improve our services
• Respond to enquiries and support requests
• Manage our partner relationships
• Send marketing and technical updates (with consent)
• Comply with legal obligations

We always process your data based on a legal basis, such as consent, contract necessity, legal compliance, or legitimate interests.

4. Sharing Your Information

We may share your data with:

• Authorised service providers and partners
• Regulatory or legal bodies when required
• Our affiliated companies in different countries

We do not sell or rent your personal data.

5. International Transfers

As a global company, your data may be transferred outside your country of residence. Where required, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) for data transfers under GDPR.

6. Data Security

We use secure technologies and best practices (such as HTTPS, secure WebSockets, and encryption) to protect your data from unauthorised access, misuse, or loss.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent at any time
• File a complaint with a supervisory authority

To exercise your rights, please email: privacy@nepeannetworks.com

8. Data Retention

We retain personal data only as long as necessary to fulfil the purposes outlined above or as required by law.

9. Cookies and Tracking

Our website uses cookies to enhance user experience and analyse traffic. You can manage cookie preferences via your browser settings or through our cookie banner.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their content or privacy practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Contact Us
If you have any questions or concerns about this policy or how we handle your data, please contact us at:
📧 contact@nepeannetworks.com
🌐 www.nepeannetworks.com